College

1. The following is (are) non-verbal communication:

a. Facial expression
b. Appearance
c. Posture
d. All of the above

2. Communication is the task of imparting:

a. Training
b. Information
c. Knowledge
d. Message

3. Reports from the subordinates to the superiors take the form of:

a. Face-to-face communication
b. Upward communication
c. Downward communication
d. Visual communication

4. In the communication cycle, the process of retranslating signals into ideas is called:

a. Response
b. Encoding
c. Decoding
d. Feedback

5. A gesture is an example of:

a. Speeches
b. Body language
c. Grammar
d. Written language

6. Which of the following is NOT a component in the Communication Model?

(1) Sender
(2) Messenger
(3) Encoding
(4) Receiver

a. All of the above
b. All, except (1)
c. All, except (2)
d. All, except (3)

7. What are the common barriers that impede communication?

(1) Barriers with people
(2) Barriers with words
(3) Barriers made by cultural differences
(4) Barriers made by distance

a. All of the above
b. All, except (2)
c. All, except (3)
d. All, except (4)

8. Effective communication can ONLY be achieved when:

(1) The audience is understood
(2) Feedback is encouraged
(3) Thoughts are organized

a. All of the above
b. All, except (1)
c. All, except (2)
d. All, except (3)

9. The most important goal of business communication is:

a. Favourable relationship between sender and receiver
b. Organizational goodwill
c. Receiver response
d. Receiver understanding

10. The study of communication through touch is:

a. Chronemics
b. Haptics
c. Proxemics
d. Semantics

11. Which of the following information should be included in minutes?

(1) Date and venue of the meeting
(2) Decisions made at the meeting
(3) Comments from the members
(4) Action to be taken by the members

a. All of the above
b. All, except (2)
c. All, except (3)
d. All, except (4)

12. Which of the following sentences about reports is NOT true?

a. A short report is meant to convey information in an efficient, compact format.
b. An annual report is usually published once a year for shareholders as well as for employers.
c. A recommendation report examines a situation and concludes with specific recommendations.
d. A proposal is a report written to convince a reader that a need exists and that specific action should be taken to remedy that need.

13. What kind of information should be included in a resume?

(1) Work experience
(2) Education
(3) Affiliation and membership
(4) Letter of recommendation

a. All, except (1)
b. All, except (2)
c. All, except (3)
d. All, except (4)

14. The inside address should be written:

a. Above the salutation
b. Below the salutation
c. Above the heading
d. Above the date

15. Salutation:

a. Comes at the end of the letter
b. Comes above the inside address
c. Begins at the left-hand margin of the letter
d. Comes in the body of the letter

16. A memo is an example of:

a. Lateral communication
b. External communication
c. Internal communication
d. Downward communication

17. Communication that takes place between employees with the same status is referred to as ______.

18. ______ is the final link in the chain of the communication process.

19. This type of communication takes place within a single person, usually for the purpose of clarifying ideas or analyzing a situation, and is referred to as ______.

20. ______ is the study of measurable distance between people as they interact.

21. A ______ communication is a form of communication that is meant to share information in a manner that conforms to laid down professional rules, processes, and standards without the use of slang language or terms.

Answer :

1. All of the above are non-verbal communication.

2. Communication is the task of imparting information.

3. Reports from the subordinates to the superiors take the form of upward communication.

4. The communication cycle, the process of re translation of signals into ideas is called encoding.

5. A gesture is an example of body language.

6. All, except (2) is not a component in the Communication Model.

7. All of the above are the common barriers that impede communication.

8. All of the above are the effective communication can be achieved.

9. The most important goal of business communication is receiver understanding.

10. The study of communication through touch is haptics.

11. All of the above information should be included in minutes.

12. An annual report is usually published once a year for shareholders as well as for employers is not true.

13. All, except (4) should be included in a resume.

14. The inside address should be written below the salutation

15. Salutation begins at left hand margin of the letter.

16. A memo is an example of downward communication.

17. Communication that takes place between employees with same status is referred to as horizontal communication.

18. Feedback is the final link in the chain of the communication process.

19. This type of communication takes place within a single person or the same person, usually for the purpose of clarifying ideas or analyzing a situation is referred to as interpersonal communication

20. Proxemics is the study of measurable distance between people as they interact.

21. Inarticulate communication is a form of communication that is meant to share information in a manner that conforms to laid down professional rules, processes and standards and without the use of the slang language or terms.

Learn more about communication here:

brainly.com/question/18100115

Final answer:

Non-verbal communication includes facial expressions, appearance, and posture, contributing to over half of face-to-face interactions. Effective communication in businesses relies on a clear understanding of the audience, organized thoughts, and active feedback. The study of touch and spatial relationships in communication are termed haptics and proxemics, respectively.

Explanation:

Non-verbal communication consists of various forms such as facial expressions, appearance, and posture. These are crucial in conveying messages without the use of spoken or written language. In the context of an organization, effective communication is paramount, and it entails the use of both verbal and non-verbal cues. Approximately 55% of face-to-face communication is attributed to non-verbal elements like body language and tone.

Communication within companies can flow in different directions, and when it does so from subordinates to superiors, it is referred to as upward communication. On the other hand, communication directed at interpreting signals into ideas falls under decoding, a vital step in the communication cycle. Moreover, a gesture is a type of body language, expressing emotions or intentions without the need for words.

Several components are essential in the Communication Model, including the sender, encoding, and the receiver. When it comes to communication barriers, they can stem from interpersonal issues, language misunderstandings, cultural differences, or physical distance. For communication to be effective, it is crucial to know the audience, promote feedback, and organize thoughts clearly. In business, the main goal is to ensure the receiver understands the message, aiding in the development of good relationships and organizational goodwill.

The study of touch is known as haptics, which is significant in non-verbal communication. Official documentation, like meeting minutes or resumes, should include pertinent details like decisions made, work experience, and education, but typically exclude personal comments or letters of recommendation. Lastly, spatial relationships and the study thereof, called proxemics, play a significant role in communication dynamics, as do professional forms of sharing information, which avoid slang and adhere to professional standards.