College

Dear beloved readers, welcome to our website! We hope your visit here brings you valuable insights and meaningful inspiration. Thank you for taking the time to stop by and explore the content we've prepared for you.
------------------------------------------------ Scrap in a manufacturing organization is analogous to what in a service organization?

A. Customer dissatisfaction
B. Customer loyalty
C. Customer feedback
D. Customer defection

Answer :

Final answer:

Scrap in a manufacturing organization is analogous to customer dissatisfaction in a service organization.

Explanation:

In both a manufacturing organization and a service organization, scrap can be analogous to customer dissatisfaction in terms of the negative impact it has on the overall operation.

In a manufacturing organization, scrap refers to the defective or unusable materials or products that are generated during the production process. Similarly, in a service organization, customer dissatisfaction refers to instances where customers are not satisfied with the service they receive.

Just as scrap in a manufacturing organization indicates a loss in resources and a failure to meet quality standards, customer dissatisfaction in a service organization indicates a failure to meet customer expectations and can result in negative consequences such as loss of business and reputation damage.