Answer :
Final answer:
ISO 20000 Part 1 is a standard in Information Technology Service Management (ITSM) that covers Service Management System (SMS) Requirements and Service Management Processes.
Explanation:
ISO 20000 Part 1 is a standard in Information Technology Service Management (ITSM) that lays out the requirements for implementing an effective IT service management system. It covers two key areas: Service Management System (SMS) Requirements and Service Management Processes. The first area focuses on establishing and maintaining a framework for managing and improving IT services, while the second area outlines the processes involved in delivering IT services to customers.
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