High School

You receive a call from a user who is complaining that they cannot get on the internet. You have them verify their IP address, subnet mask, and default gateway. The IP address is 10.0.37.144, with a subnet mask of 255.255.254.0. The default gateway is 10.0.38.1. What is the problem?

Answer :

The problem is that the IP address and the default gateway are on different subnets.

The IP address 10.0.37.144 is on the subnet 10.0.36.0/23, while the default gateway 10.0.38.1 is on the subnet 10.0.38.0/23. This means that the user's computer is not able to communicate with the default gateway, and therefore cannot access the internet.

To fix this problem, the user should either change their IP address to be on the same subnet as the default gateway (for example, 10.0.38.144), or change the default gateway to be on the same subnet as the IP address (for example, 10.0.37.1). Once the IP address and default gateway are on the same subnet, the user should be able to access the internet.

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