Answer :
Withholding information from customers and revealing it at the close would most likely result in a decreased likelihood of customer loyalty and retention and a negative impact on sales. This practice not only affects customers but also has implications for other stakeholders involved in the business.
Explanation: Customers tend to trust brands and companies that are transparent and provide them with complete information about their products or services. If companies deliberately withhold information and then reveal it only at the close of the sale, customers are likely to feel misled or tricked.
This lack of transparency can have a negative impact on sales and result in decreased customer loyalty and retention. Customers may feel that the company does not value their business and may decide to take their business elsewhere in search of a more transparent and trustworthy company.In conclusion, it is important for companies to be transparent and provide complete information to their customers to build trust, increase customer loyalty, and boost sales.
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