Answer :
Final answer:
A template is a tool that helps guide and organize documentation by defining the structure and content of a document or item.
Explanation:
A template is a tool that helps guide and organize documentation by defining the structure and content of a document or item. In the context of CXone Expert, templates determine the field sections, field names, and field types that make up an item. The field type also determines the editor control for that field in the Content Editor and the Experience Editor.