Answer :
A patient portal is an online tool for accessing personal health information, and Susan can promote its use to elderly customers by emphasizing its convenience and providing guidance on its use. I would use a patient portal for the convenience and improved communication with healthcare providers.
A patient portal is a secure online platform that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as recent doctor visits, discharge summaries, medications, immunizations, allergies, and lab results.
To encourage elderly customers like Susan to use a patient portal, one should emphasize the benefits, such as the ease of accessing medical records, communicating with healthcare providers, and renewing prescriptions without leaving their home. Providing a simple tutorial or assistance might help them become more comfortable with the technology. Highlighting the patient portal's accessibility features and how it can contribute to patient-centered care might also be persuasive.
Personally, I would use a patient portal due to the convenience of scheduling appointments, easy access to medical records, and streamlined communication with my healthcare providers. It facilitates better management of one's health and fosters collaboration between patient and provider, leading to informed medical decisions.
It's important to prioritize user-friendliness and privacy when introducing patient portals to a senior audience. Acknowledging concerns about security and teaching how to protect their information can also encourage usage among elderly patients.
