Answer :
D) Customer loyalty is a concern even if there are high customer satisfaction numbers on surveys.
Satisfaction indicates that customers are happy with a product or service at a specific time, but it does not necessarily ensure that they will remain loyal in the long term. For example, customers might try a competitor's product for a better price or newer features, despite being satisfied with their current experience. Therefore, businesses must continually strive to build strong relationships and provide consistent value to maintain customer loyalty.
