Answer :
Final answer:
The sources of IT best practices are ISO/IEC 20000, ITIL, and COBIT. They provide guidelines for IT management and governance.
Explanation:
The sources of IT best practices stem from various key frameworks and standards, such as ISO/IEC 20000, ITIL, and COBIT. These IT best practices provide guidelines for IT management and governance.
ISO/IEC 20000 is an international standard for IT service management, which gives specifications for the service provider to plan, establish, implement, operate, monitor, review, maintain, and continually improve an SMS.
ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for delivering quality IT services and dealing with service management issues.
COBIT (Control Objectives for Information and Related Technologies) is a framework created by ISACA that helps businesses develop, organize and implement strategies around information management and governance.
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