Answer :

Final answer:

The 4 key processes in ISO 20000 are Service Delivery, Relationship, Control, and Resolution. These processes focus on managing and delivering services to meet customer requirements, building strong customer relationships, ensuring effective and efficient service delivery, and resolving incidents and problems.

Explanation:

The 4 key processes in ISO 20000 are:

  1. Service Delivery Process
  2. Relationship Process
  3. Control Process
  4. Resolution Process

The Service Delivery Process focuses on managing and delivering services to meet customer requirements. The Relationship Process involves building and maintaining strong relationships with customers and understanding their needs. The Control Process ensures that services are delivered effectively and efficiently. The Resolution Process deals with resolving incidents and problems that may occur in service delivery.

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