Answer :
the four steps of Fred Kofman's framework for effective listening, which are: 1) Presence, 2) Understanding, 3) Empathy, and 4) Clarity.
Fred Kofman's framework for effective listening consists of the following four steps:
1. Listening with full attention: This step involves focusing entirely on the speaker and avoiding any distractions. During your conversation, you would have needed to maintain eye contact and avoid checking your phone or letting your mind wander.
2. Don't interrupt: Allow the speaker to express their thoughts without interrupting them. This means waiting until they finish speaking before asking any questions or providing your own opinions.
3. Empathize with the speaker: Try to understand the speaker's feelings and emotions, and see things from their perspective. In your conversation, you would have attempted to put yourself in the speaker's shoes to gain a deeper understanding of their message.
4. Paraphrase and summarize: After the speaker has finished, paraphrase or summarize what they said to show that you have understood their message. During your conversation, you would have restated their main points in your own words and asked for clarification if necessary.
learn more about Fred Kofman's framework here:
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