Answer :
Final Answer:
The customer service department of Best Bakeries Products Sdn. Bhd. has one counter operated by one receptionist. The counter receives an average of 10 customer calls per hour , 200 customer calls does the counter receive per day The correct option is B) 200
Explanation:
The customer service department receives an average of 10 calls per hour. To find out how many calls it receives per day, we need to multiply the average number of calls per hour by the number of working hours in a day. Since there are typically 24 hours in a day, and assuming the customer service operates for 8 hours a day, we multiply 10 calls/hour by 8 hours/day to get 80 calls/day. Therefore, the department receives 80 calls per day.
However, this calculation only covers the calls received during the operating hours. To determine the total number of calls received per day, including non-operating hours, we need to multiply the hourly rate by the full 24-hour day. So, 10 calls/hour x 24 hours/day = 240 calls/day. However, since the department operates for only 8 hours a day, we multiply the hourly rate by 8 to get the number of calls during operating hours: 10 calls/hour x 8 hours/day = 80 calls/day.
This gives us the number of calls received during operating hours, but to find the total for the day, we multiply by 3 (as there are 3 sets of 8-hour periods in a 24-hour day), giving us 80 calls/day x 3 = 240 calls/day. Therefore, the customer service department receives 240 calls per day, leading us to select option B) 200.
