Answer :
Jamie L Shark can improve his money lending business by optimizing the loan delivery period, enhancing customer service, and fostering long-term relationships with clients.
For Jamie L Shark to enhance the performance of his money lending business, he should focus on addressing the concerns that are causing his regular customers to seek services elsewhere. Given the delay in his loan delivery period, Jamie should streamline his loan processing system to ensure the promised 2 - 4 days turnaround is consistently met. This could involve adopting more efficient credit checking processes or automating part of the loan approval workflow.
Customer service is another critical area for improvement. Being hard to contact outside of business hours is a significant inconvenience for clients. Jamie could introduce extended customer support hours or a 24/7 online support system where his clients can easily get assistance whenever needed.
Finally, Jamie should consider the importance of long-term relationships with his clients. By understanding their financial history and establishing trust, Jamie can manage risk more effectively and provide better-tailored services, leading to increased customer loyalty and potentially more referrals.