Answer :
Final answer:
ISO 20000 is an international standard for IT service management. It helps organizations establish, implement, and maintain an effective IT Service Management System (ITSMS), enhancing service delivery, improving customer satisfaction, and reducing risks associated with IT services.
Explanation:
ISO 20000 is the international standard for Information Technology (IT) service management, published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It sets criteria for the establishment, implementation, and maintenance of an effective IT Service Management System (ITSMS). The certification is crucial for organizations as it shows their commitment to providing reliable IT services, promoting continual improvement and sustainability within the corporation.
The implementation of ISO 20000 provides benefits such as enhanced service delivery, improved customer satisfaction and reduced risks associated with IT services. Organizations that achieve this certification show their normalized approach to IT management and their ability to meet customer demands consistently.
Learn more about service management.
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