Answer :
Capitec Bank overcame a crisis, achieved growth, and differentiates itself through simplicity, customer focus, and a defined culture.
Capitec Bank faced a crisis when attacked by a short-selling firm, but successfully defended its reputation through support from credible allies and regulatory bodies, leading to renewed growth and expansion.
The company's strategy combines digital banking with a strong branch infrastructure and a commitment to simplicity and customer needs. Capitec focuses on removing friction and providing affordable banking solutions through its Global One account.
The bank's success is attributed to a defined culture centered on delivering for the client's needs and a leadership philosophy of ensuring understanding and purpose among team members, fostering passion and making a difference.
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