Answer :
1. The majority of chatbots fail to deliver the expected business outcomes due to various reasons such as inadequate development, lack of user engagement, insufficient training data, and limited functionality. Chatbots need to be designed and developed with specific goals and user requirements in mind to be successful.
2. The Bus Uncle chatbot was unique because it was designed to interact with users in a way that was culturally familiar and relevant. The chatbot incorporated Singaporean colloquialisms and was programmed to respond to queries related to bus schedules and routes. The popularity of the chatbot can be attributed to its relatability, usefulness, and accessibility.
3. Abhilash followed a framework that involved gathering user requirements, designing the chatbot's conversational flow, training the chatbot with relevant data, and testing and refining the chatbot based on user feedback. The framework also involved integrating the chatbot with existing platforms and technologies to enhance its functionality and user experience.
4. To enhance the Bus Uncle chatbot, Abhilash could consider incorporating additional features such as real-time updates on bus schedules and disruptions, incorporating natural language processing for more accurate responses, and expanding the chatbot's scope to cover other modes of transportation. Additionally, Abhilash could explore integrating the chatbot with other platforms such as social media and mobile applications to increase its accessibility and user engagement.
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