Zipcar: Creating Value in the Marketplace

Nearly a decade ago, the founders of Zipcar decided to bring the car-sharing experience to the United States. Since then, Zipcar has developed the gold standard by offering its members 24/7 access to thousands of cars around the world and creating a revolution in the way many think about alternate transportation.

This activity is important because understanding the marketplace, especially consumers' needs and wants, is fundamental to marketing success. The goal of this exercise is to demonstrate how marketing focuses on creating value for customers, clients, partners, and society at large.

Read the case of how Zipcar creates value in the car-sharing services market and answer the questions that follow.

Zipcar is a membership-based car-sharing service offering automobile rental to its members in hour or day increments. Zipcar was founded in 2000 by Robin Chase and Antje Danielson, who were inspired by the success of car sharing in Europe; Avis Budget Group acquired the company in 2013. Zipcar has become the world's largest car-sharing service in over 50 North American cities, 20+ European cities, and over 100 college campuses in North America. Zipcar offers different types of membership, with plans aimed at both occasional and frequent drivers. In addition, special plans for corporations and universities are offered. In addition to monthly or annual membership fees, customers pay rental charges to use a Zipcar. Members can view vehicle availability and reserve a vehicle on Zipcar's website, using its mobile app, or on the telephone.

"Zipsters" (as Zipcar members are called) are given a "Zipcard" that contains a wireless chip that opens their reserved vehicle; keys are stored inside the vehicle, along with a gas card members can use to fill the tank. When the Zipster is done with the car, s/he returns it to the car's home location (a reserved spot for the automobile in the member's area). Zipcar's fleet consists of automobiles from Audi, BMW, Ford, Honda, Nissan, and Toyota. Ford and Toyota have partnered with Zipcar to test their new electric and hybrid options with Zipcar members. Zipcar focuses not only on creating a convenient experience for its members, but also on developing awareness about alternative transportation options. One of Zipcar's core missions is to "change the world through urban and environmental transformation."

1a. Zipcar is an example of what type of market orientation?

Multiple Choice
- exchange marketing
- sales marketing
- value-based marketing
- production marketing
- providence marketing

Value-based marketing places a primary emphasis on understanding and fulfilling the needs and wants of customers while creating superior value for them. Zipcar's approach aligns with this orientation in several ways:

1. Customer-Centric Approach: Zipcar's entire business model revolves around meeting the specific needs of its customers. It recognizes that many individuals and businesses require convenient, cost-effective, and flexible transportation solutions. Zipcar tailors its services to cater to these needs.

2. Focus on Value Creation: Zipcar offers its members access to a diverse fleet of vehicles, providing flexibility and convenience. This offering delivers clear value by reducing the hassles associated with car ownership, such as maintenance and parking.

3. Environmental and Social Responsibility: Zipcar's mission to "change the world through urban and environmental transformation" demonstrates its commitment to broader societal and environmental values. This approach is characteristic of value-based marketing, which seeks to benefit not only customers but also society at large.

4. Customized Membership Plans: Zipcar's tiered membership plans cater to different customer segments, acknowledging that different users have varying usage patterns and requirements. This segmentation ensures that customers receive tailored value propositions.

In summary, Zipcar's market orientation aligns with value-based marketing, as it focuses on understanding and delivering value to customers while also addressing broader social and environmental concerns.

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okpalawalter8 okpalawalter8 · Answer 2 · 2024-07-20T04:21:07-04:00

Complete Question

The complete question is shown on the first , second, third, fourth and fifth uploaded image

Answer:

1a

The correct option is C

1b

The correct option is D

1c

The correct option is C

1d

The correct option is C

Explanation:

1a. Zipcar is an example of what type of market...

Answer: value-based marketing

1b. Zipcar's goal is to have an available... Zipcar's goal is to have an available zipcar located within 10-15 minutes of its members. This is an example of what component of the marketing mix?

Answer:Place

1c Zipcar traditionally focused on marketing t... Zipcar traditionally focused on marketing toward individuals without cars as a convenient form of alternative transportation. Zipcar has now begun to also focus its marketing toward businesses and organizations to use Zipcar for their employees. This is an example of

Answer: B2B marketing

1d

1d. Which of the following statements about Zipcar illust... Which of the following statements about Zipcar illustrates how marketing can help to enrich society

Answer: One of Zipcar's core mission is to "change the world through urban and environmental transformation"