Answer :
Matsui was the subject of a lawsuit by the UK consumer protection agency in 2014 due to the company's failure to honour several consumer rights, including the right for consumers to obtain a refund or replacement if a product is faulty.
The lawsuit stated that Matsui had failed to provide customers with timely and adequate information regarding their rights and remedies, and had failed to respond to customer complaints in a timely manner. Matsui also failed to provide customers with a clear explanation as to why they were unable to obtain a refund or replacement, which further breached consumer protection regulations.
The lawsuit was a result of a lengthy investigation by the consumer protection agency and was meant to hold the company accountable for their actions.
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