Answer :
Ted should summarize unresolved issues, reflect on the ground rules, acknowledge progress during mediation, address critical feedback while remaining professional, and consider the overall environment of the mediation process.
In summarizing the major issues between two disgruntled employees, Bill and Ted, during chair mediation proceedings, Ted should include:
- Any unresolved issues from previous discussions or those that were tabled for the current meeting.
- The key grievances identified and any progress made on them during the initial successful negotiations.
- A reflection on the established ground rules, including no character assassination, open discussions on concerns, and the agreement to maintain confidentiality.
- Any critical feedback provided during the discussions, ensuring it adheres to the mediation process by not becoming personal.
- The outcome of the mediation process thus far, acknowledging the unity and hard work shown by both parties.
Additionally, acknowledgment of the differing views amongst colleagues and how these have been, or need to be, addressed should be considered. Ted should also prepare to present strong arguments for the next executive retreat as requested by Dr. Maxwell. Finally, an assessment of the overall environment created by the mediation, including fostering collaboration and understanding that disagreements may occur, yet can be respectfully handled, is essential.
