Which statement is most likely true concerning the official activities and roles of senior managers?

A. Senior managers are primarily responsible for day-to-day operational tasks.
B. Senior managers are involved in decision-making and strategic planning for the organization.
C. Senior managers focus exclusively on individual employee performance evaluations.
D. Senior managers have limited involvement in the overall direction of the organization.
E. Senior managers are primarily responsible for front-line customer service.

Senior managers are primarily engaged in decision-making and strategic planning, guiding the company's direction and ensuring that strategic objectives are integrated with operational activities.

B. Senior managers are involved in decision-making and strategic planning for the organization.

Explanation:

The senior managers in an organization are chiefly involved in high-level decision-making and strategic planning. Rather than focusing on day-to-day operational tasks or exclusive handling of individual employee performance evaluations, they play a significant role in setting the course of an organization. Senior managers are expected to monitor the big picture, aligning the company's strategic objectives with operational activities and fostering an environment where employees can be productive and innovative within their roles.

Senior managers may work in collaboration with other key decision-makers like the CEO, management group, and board of directors to ensure that decisions reflect the business's strategic direction. Furthermore, they engage in tactical decisions which bridge strategic decisions with daily operations. For instance, while the decision to emphasize exceptional customer service is strategic, determining the specific policies to achieve this, such as a free dessert to address customer complaints, would be a tactical decision made by senior managers.