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------------------------------------------------ What does the Loyalty parameter in the Customer Satisfaction survey measure?

1) Loyalty of a customer among other customers
2) Customer would recommend TCS within and outside the organization
3) Customer would recommend the project lead within and outside the organization
4) All of the above
5) None of the above

The Loyalty parameter in the Customer Satisfaction survey measures the loyalty of the customer among other customers and their willingness to recommend the organization and project lead within and outside the organization.

Explanation:

The Loyalty parameter in the Customer Satisfaction survey measures the loyalty of the customer among other customers, their willingness to recommend the organization within and outside the organization, and their willingness to recommend the project lead within and outside the organization. Therefore, the correct answer is option 4) All of the above.