Using the General Model of the Operation and the steps therein as your framework, describe how your organisation delivers goods and/or services to the end consumer. Use appropriate examples to support your answer. (25 marks)

The General Model of the Operation is an excellent framework that can be used to understand how an organization delivers goods and services to end consumers. It includes a variety of steps, each of which is critical to the overall success of the operation.

Below is a description of how my organization, XYZ, uses this model to deliver goods and services to our customers. Step 1: Inputs To begin, we receive inputs from a variety of sources. These include raw materials, information, and financial resources.

In addition, we also take into account the needs and wants of our customers. This information is gathered through surveys, customer feedback forms, and other means.

Step 2: Transformation Once we have our inputs, we transform them into finished products or services.

This involves a range of activities, such as design, manufacturing, marketing, and sales.

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