Answer :
Question 16: The most important problems to fix, targeted as a "Must fix" category, could include the following: Feature is mission critical, Problem has a major impact on user experience (e.g., task blocked), Problem expected to occur frequently, Problem is a source of dissatisfaction for some users.
Question 17: The statement "Professional ethics dictate keeping obligations within the development team" is not true when reporting on a UX evaluation.
Question 18: The tone and wording of reporting in UX evaluation reporting should be positive with clients, customers, use common vocabulary, avoid jargon, be precise and specific, and use a civil tone, respecting feelings and avoiding blaming.
Question 19: When explaining UX evaluation results to stakeholders (investors, clients, funders), your goals will include selling buy-in, teaching concepts, presenting results, and reviewing individual employee results.
Question 20: When reporting on individual problems found in UX evaluation, it is true that the following should be included: the problem description, best judgment of cause, estimate of severity, and suggested solutions.
Question 16: In UX design, addressing critical problems is crucial. The "Must fix" category includes problems that have a major impact on the user experience, are expected to occur frequently, are a source of dissatisfaction for users, or are related to mission-critical features.
Question 17: Professional ethics in reporting on a UX evaluation involve transparency and sharing findings with relevant stakeholders. Keeping obligations within the development team contradicts the principle of transparency and sharing knowledge to improve the user experience.
Question 18: The tone and wording in UX evaluation reporting should maintain a positive and respectful approach when interacting with clients and customers, use clear and common vocabulary, avoid technical jargon, be precise and specific in describing issues, and maintain a civil tone while avoiding blame.
Question 19: When explaining UX evaluation results to stakeholders, the goals may include selling buy-in by convincing stakeholders of the value of UX improvements, teaching concepts to help stakeholders understand the significance of the findings, presenting the results clearly and effectively, and reviewing individual employee results to identify areas of improvement.
Question 20: Reporting on individual problems in a UX evaluation should include a description of the problem, the best judgment of its cause, an estimate of its severity or impact on the user experience, and suggested solutions to address the problem effectively.
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