Answer :
Understanding organizational performance when implementing a new patient portal involves a structured Quality Improvement Process with Plan, Do, Study, and Act steps.
To understand organisational performance when implementing a new patient portal, several steps and instruments are employed to ensure alignment with the organizational culture and patient-centered outcomes. A systematic approach to this process involves using mechanisms such as Quality Improvement Process which comprises four essentials steps: Plan, Do, Study, and Act.
Initially, the organization must Plan by assessing current practices and setting objectives for the patient portal that correspond with patient-centered goals. Next, these plans are put into practice during the Do phase where the portal is developed and deployed. The Study phase involves collecting and analyzing data to understand usage and satisfaction levels. Finally, the Act phase is about refining the portal based on feedback and data.
To accomplish these steps, various instruments such as performance metrics, patient satisfaction surveys, system usability assessments, and a cross-assessment of technologies may be leveraged. Performance metrics can provide quantitative data on system performance and user engagement. Surveys and assessments can provide qualitative insights into patient and provider satisfaction and the user-friendliness of the system.
