MCQ Meaningful quality process measures must be: Option 1: Relevant and valid. Option 2: Feasible and explainable. Option 3: Relevant and explainable. Option 4: Valid and feasible. Correct Option: Option 1

Establishing a successful quality process involves selecting measures that are relevant and valid. Relevance ensures the measure aligns with the organization's objectives, while validity ensures the measure accurately represents what it is intended to evaluate.

Explanation:

In establishing a successful quality process, the measures chosen must be relevant and valid. Relevance ensures the measure aligns with the organization's objectives and that it is meaningful in achieving desired outcomes. Validity ensures that the measure accurately represents what it is supposed to evaluate.

So, for example, if our objective is to improve customer satisfaction, a relevant and valid measure might be the number of customer complaints. The measure is relevant as it directly links to our objective and it is valid as it accurately represents customer dissatisfaction.

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