Answer :
Final answer:
When resetting a password with My Password, the best approach is to call the IT Help Desk first for assistance. They can help with troubleshooting and resolving any issues you may encounter. Other options may be relevant depending on specific circumstances but generally involve account management.
Explanation:
Password Reset Issues
If you're facing any difficulties while attempting to reset your password with My Password, the initial step you should consider is to call the IT Help Desk first. This is because the Help Desk can provide immediate support and troubleshooting tailored to your account and system requirements.
Here are some steps you can take if you're having problems:
- Call the IT Help Desk first: They can guide you through the password reset process and resolve any issues.
- Perform an unlock of the account whose password you're attempting to reset: Sometimes, the account might be locked due to multiple failed attempts.
- Lock and unlock your computer: This is generally unnecessary for password resets.
- Perform an unlock on your mobile devices: Not relevant unless mobile access is specifically linked.
In most cases, contacting the IT Help Desk will give you the most effective and expedient resolution to your password reset problems.
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