Answer :
To improve change communication, Mark should focus on his 'Style' of delivery according to the 7-S framework. Flexibility in communication style helps relay messages effectively and supports cultural shifts within an organization. hence the correct answer is option a).
When considering how Mark can be more successful in relaying changes to his team, and assuming the use of the 7-S framework for change management, the element that he should focus on is a. Style. This is because style pertains to the way in which communication is delivered, including message adaption to different audiences and speaking styles. From the context given, understanding and varying communication styles is crucial and Mark should become more flexible in using different styles to effectively convey messages in various situations.
The 'Style' element emphasizes leveraging different communication styles to suit different contexts and to influence the team more effectively. Being adaptable in one's communication approach is beneficial for change management as it ensures clearer understanding and better reception of the intended message.
Lastly, making change a part of the corporate culture involves modifying not just the superficial elements, but also the underlying assumptions and behaviors. Mark's approach to communication needs to support these deeper cultural shifts within his organization.
