Answer :
Final answer:
The main problem that DP World is trying to solve is the inefficiency and congestion in truck movements through port access gates during the loading and unloading of containers. Two strategic business objectives of DP World's information system are improving efficiency and enhancing customer satisfaction.
Explanation:
The main problem that DP World is trying to solve is the inefficiency and congestion in truck movements through port access gates during the loading and unloading of containers. This problem hinders container turnaround and affects overall productivity and customer satisfaction.
Investment in IT is not always giving return for companies due to lack of proper implementation and technological obsolescence. The Transaction Processing System (TPS) serves the operational level in an organization, the Management Information System (MIS) serves the middle management level, and the Decision Support System (DSS) serves the top management level.
Investment in IT:
Investment in IT does not always guarantee a return for companies due to various reasons:
- Lack of Proper Implementation: Companies may fail to properly implement IT systems, resulting in inefficiencies and limited benefits. For example, if a company invests in a new inventory management system but fails to train employees on its usage, the system may not be utilized effectively, leading to wasted resources.
- Technological Obsolescence: IT investments can become obsolete quickly, especially in rapidly evolving industries. For instance, a company that invests in a state-of-the-art software solution may find it outdated within a few years as new technologies emerge.
TPS, MIS, and DSS Systems:
The Transaction Processing System (TPS) serves the operational level in an organization. Its main functionalities include capturing and processing transactional data, maintaining databases, and generating reports. TPS is used for day-to-day operations, such as recording sales transactions and updating inventory.
The Management Information System (MIS) serves the middle management level in an organization. It provides managers with summarized and structured information for decision-making.
The Decision Support System (DSS) serves the top management level in an organization. It provides analytical tools and models to support strategic decision-making. DSS utilizes data from various sources, including TPS and MIS, to generate insights and facilitate scenario analysis. It helps top managers evaluate alternatives, assess risks, and make strategic decisions.
Business Process:
A business process is a series of interconnected activities or tasks that transform inputs into outputs to achieve a specific goal. It involves the coordination of people, resources, and information to deliver value to customers. A functional process focuses on a specific department or function within an organization, such as sales or production. In contrast, a cross-functional process involves multiple departments or functions working together to achieve a common objective, such as order fulfillment or new product development.
Business Benefits of Collaboration and Teamwork:
- Increased Innovation: Collaboration and teamwork foster the exchange of ideas and diverse perspectives, leading to increased innovation. When individuals from different backgrounds and expertise collaborate, they can generate creative solutions and drive organizational growth.
- Improved Problem-Solving: Collaboration and teamwork enable collective problem-solving. By pooling together their knowledge and skills, team members can tackle complex challenges more effectively and find optimal solutions. This leads to improved decision-making and better outcomes.
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