Answer :
Final answer:
Effective communication, including courtesy, tact, and listening, is essential in healthcare settings. Understanding body language aids in conveying emotions while acknowledging personal feelings ensures quality patient care. Home health aides should carry out proper protocols and maintain professionalism at all times.
Explanation:
Answers to the Questions
- 17. Which of the following is important in communicating with people:
- A. courtesy.
- B. tact.
- C. listening.
- D. all of the above.
- 18. Body language is:
- A. a way of communicating feelings by using the body, facial expressions, and the
- B. only used by clients to tell their doctors what is causing them problems.
- C. only used by persons who are deaf and mute.
- D. the newest dance craze.
- 19. Aide care for a conscious patient should be preceded by:
- A. asking the patient for his permission to go ahead with the procedure.
- B. telling the patient you would like to have his cooperation.
- C. giving an explanation of what is going to be done.
- D. explanation to the patient that the doctor ordered this done.
- 20. Miss Ferris, a home health aide, is assigned to care for Mr. Conway. Miss Ferris notices that she feels very angry when she is with Mr. Conway. What should Miss Ferris do because she feels this way?
- A. Tell Mr. Conway how she is feeling.
- B. Find out if other aides have felt this way.
- C. Try to pretend that Mr. Conway is someone she likes.
- D. Talk with the agency supervisor about the situation.
In conclusion, effective communication alongside emotional awareness is crucial in healthcare settings. Health aides must practice courtesy, listening, and tact, while body language plays a significant role in how their messages are perceived. Additionally, handling personal emotions and addressing them appropriately with supervisors ensures the best care can be provided to patients.
Learn more about Communication in Healthcare here:
https://brainly.com/question/29791579
