Answer :
Final answer:
Yes, the scope of an ISO/IEC 20000 certificate may include all IT services delivered out of a named data centre. ISO/IEC 20000 is a standard for IT service management that focuses on effectively delivering quality services to meet customer needs.
Explanation:
Yes, the scope of an ISO/IEC 20000 certificate may include all IT services delivered out of a named data centre. ISO/IEC 20000 is a standard for IT service management that focuses on effectively delivering quality services to meet customer needs. The certificate demonstrates that an organization has implemented an effective service management system, covering all relevant services, processes, and supporting functions.
For example, if a company operates multiple data centres and delivers IT services from each of them, it can choose to include all those services in its ISO/IEC 20000 certification scope, provided that the service management system and processes are applied consistently across all data centres. This means that the certificate can encompass IT services delivered out of a named data centre, as well as other data centres.
However, it is important to note that the scope of certification may vary based on the specific needs and requirements of the organization. It should be defined according to the organization's objectives, risks, and opportunities, as well as the services and resources it provides.
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