A customer buys an oven. After the oven is installed, the customer calls the store and complains about a problem with the oven. The associate should FIRST:

A. Apologize for the inconvenience and ask for details about the problem.
B. Suggest the customer read the oven's manual.
C. Inform the customer that the store will replace the oven immediately.
D. Advise the customer to contact the oven's manufacturer.

A seller of goods can reassure a buyer facing imperfect information by providing clear product information, offering warranties or guarantees, and sharing customer reviews.

Explanation:

When a buyer is faced with imperfect information, a seller can reassure them in several ways:

Providing clear and accurate product information: The seller can provide detailed descriptions, specifications, and features of the goods to ensure that the buyer has a complete understanding of what they are purchasing.
Offering warranties and guarantees: By offering warranties or guarantees, the seller demonstrates confidence in the quality and reliability of their product. This reassures the buyer that if any issues arise, they will be taken care of.
Sharing customer reviews and testimonials: The seller can provide testimonials and reviews from satisfied customers to build trust and show that others have had positive experiences with their goods.

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