1. You are planning for a vacation to Mexico. You are browsing through feviews on the Tourism Mexico ste and you are utracted to the suggestiat muse by Ms. Fernanda about " La Paz Hotels" You direct message Ms. Fernanda and collect some more detaits about the Hotht You ara impressed and viat tine wibente ti Lapaz. Hotels to sond a query for a reservation. Lapaz sends you the booking chart and reservation registration form. Lapaz sende your detahs io the Tiarel agency owned by them to arrange for a package from Pickup to Drop from your aparment in Canada Lapaz Sales team sends a mai to their Front office regarding making your arrival a memorable one as this is your first time to Moxeco. Identify the below functions of a PMS system in reference to your booking in reference to situation given above - 82E - 82C - C2C - B2 B Answe

82E - Reservation Management: The PMS system manages the reservation process by handling the booking chart and registration form, ensuring accurate and organized record-keeping of guest reservations.

82C - Customer Relationship Management: The PMS system assists in managing customer relationships by collecting and storing guest details, such as contact information, preferences, and special requests.

personalized services and helps create a memorable experience for first-time visitors.

C2C - Communication Management: The PMS system facilitates communication between different departments within the hotel, such as the sales team and front office. In this case, it ensures that the sales team's email regarding making the guest's arrival memorable is forwarded to the front office for necessary arrangements.

B2B - Integration with Tiarel Agency: The PMS system integrates with the Tiarel agency owned by Lapaz Hotels, enabling seamless coordination for arranging a package from pickup to drop from the guest's apartment in Canada. This integration streamlines the communication and ensures a smooth experience for the guest.

In summary, the PMS system in this situation performs functions related to reservation management, customer relationship management, communication management, and integration with external agencies for a comprehensive and efficient guest experience.

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