1. Commitment to Diversity and Inclusion

Which of the following describes how a salesperson working for a large company could show a commitment to diversity and inclusion and thereby reduce risks in communication with customers?

A. Provide a copy of the company's diversity and inclusion policy for the customer to read over to ensure them that you will be understanding of their background.

B. Provide information about products and services that confirms what customers already know so that they are more willing to trust you as a source of information.

C. Consider the best-case scenario when speaking with a customer who is very different from you and work toward that outcome.

D. Consider the customers' point of view including cultural nuances, sensitivity to specific words or terms, and level of education in order to avoid blind spots in communications with them.

2. Communicating Pearl Harbor News to a Child in 1941

Imagine that you are a parent in 1941 relating the information about the Pearl Harbor attack to your 12-year-old son. How might you structure the information so that it will be most effective for your audience?

A. Read him the newspaper article from start to finish, because the inverted pyramid style of communication was intended for articles to be read in entirety.

B. Provide your son with the crucial information first and then gauge his interest in the rest of the details before continuing, mirroring the inverted pyramid structure in the article.

C. List off the who, what, when, where, and why of the events, then invite your son to read the first few paragraphs of the article himself so he can understand the background information on his own.

D. Start with background information about the war, then recite the details of the incident, then finish with the crucial facts about Pearl Harbor.

3. Importance of Verifying Information in Communication

Why is it important to verify the information you use in your written communication with others?

A. Providing information that is inaccurate labels the individual or organization who provides it as incompetent at best or dishonest at worst.

B. Making sure information is accurate helps prevent individuals and organizations from wasting money and time on inaccurate reporting.

C. Verifying facts ensures that the other person will be persuaded to see your point of view.

D. Verifying facts is necessary in order to make written communications grammatically correct and appealing.

Finally, in relating the information about Pearl Harbor to a 12-year-old son, the best way is to provide the crucial information first and then gauge his interest in the rest of the details before continuing, mirroring the inverted pyramid structure in the article. Therefore, option B is the correct option.

Salesperson working for a large company could show a commitment to diversity and inclusion and thereby reduce risks in communication with customers by considering the customers' point of view including cultural nuances, sensitivity to specific words or terms, and level of education in order to avoid blind spots in communications with them. Providing a copy of the company's diversity and inclusion policy for the customer to read over to ensure them that the salesperson will be understanding of their background may not necessarily make the salesperson committed to diversity and inclusion initiatives.

Similarly, providing information about products and services that confirms what customers already know so that they are more willing to trust the salesperson as a source of information may not necessarily mean the salesperson is committed to diversity and inclusion initiatives.

Therefore, option D is the correct option to show a commitment to diversity and inclusion. It is important to verify the information used in written communication with others because providing information that is inaccurate labels the individual or organization who provides it as incompetent at best or dishonest at worst.

Therefore, option A is the correct option.

Finally, in relating the information about Pearl Harbor to a 12-year-old son, the best way is to provide the crucial information first and then gauge his interest in the rest of the details before continuing, mirroring the inverted pyramid structure in the article. Therefore, option B is the correct option.

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